I do not have a login or registration key?

If you do not have a registration key or login in then you have not requested a course to study. You will need to request a course through the portal:  aramarkcorp.traincancampus.com

I have received an email with a registration key, what do I do?

Follow the instructions in your email…your registration key must be redeemed for each new course requested for you.

When should I write my certification exam?

It is expected that you should write your certification exam within 2- 4 weeks from the time you begin to study the online material.

How much time will it take to complete the online courses?

Allow 6-8 hours for BASICS.fst.

Allow 8-12 hours for ADVANCED.fst

How computer literate do I need to be to take an online course?

Taking an online course is similar to reading a book. You can navigate though the chapters and pages in the same manner simply by clicking where you want to go. Instructions are provided throughout the course, and you can reach out for help via email, telephone or chat.

Where and when do I write my final exam?

This will be determined by the course you are registered for.  For an Aramark or Traincan Proctored exam, you will book into a testing centre once you have completed your course.  For a WebCam exam you will follow the instructions on your My Courses page to register with Examity and schedule your WebCam exam. If unsure regarding were or how to write your exam contact TrainCan, Inc.:
416 447 9588, 888 687 8796, aramark@traincan.com  Please have your PIN number handy.

How long is the certification valid?

5 years

Will I get a CD or course book in the mail?

No. All course materials required are online. A print option is available on each page of the courses.

Can I do the course in more than one sitting?

Yes, absolutely. We encourage you to work at the course at your own pace. The system will remember where you left off and start you there the next time you login.

Can I use different computers or tablets to access the course?

Yes, this is no problem. You can access your account 24/7 from any computer or tablet that has an Internet connection.

My registration key does not work?

Check and retry entering your key. You may have registered for the course already as the key only works once. Login using your username and Password if this is not your first course.

I have other questions and concerns?

Contact TrainCan, Inc. 905 420 4222, 888 687 8796 or email: aramark@traincan.com

Are the food safety courses recognized?

Yes: Our training partner company TrainCan, Inc. works with all levels of government across Canada to ensure that the ADVANCED.fst® and BASICS.fst® meet all requirements.